Privacy Policy

Last Updated: November 13, 2026

SHĀB STUDIO ("SHĀB", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of our clients, visitors, and community members.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, purchase a membership or package, book a class, participate in our services, or communicate with us.

1. Person Responsible for the Protection of Personal Information

The person responsible for the protection of personal information at SHĀB STUDIO is:

Jean Ghattas – President
SHĀB STUDIO
b-345 Rue de la Gauchetière Ouest
Montréal, Québec, Canada
Email: info@shab.studio
Phone: (438) 524-1454

You may contact this person with questions, concerns, or requests relating to your personal information.

2. Personal Information We Collect

Depending on your interactions with SHĀB, we may collect the following categories of personal information:

  • Identification and contact information: Name, email address, phone number, date of birth, and billing or mailing address.

  • Account and membership information: Account details, membership type, purchase history, package balances, membership status, and contractual information.

  • Booking and attendance information: Class reservations, waitlist activity, attendance records, cancellations, and no-shows.

  • Health and fitness information: Information you voluntarily provide about injuries, physical limitations, fitness goals, or other information relevant to your participation in our services.

  • Payment information: Transaction records, purchase details, and payment status. Payment card details may be processed directly by third-party payment providers.

  • Communications: Emails, messages, customer service requests, feedback, and other communications with our team.

  • Website and technical information: IP address, browser type, device information, website activity, and cookie-related information where applicable.

  • Photos and videos: Images or recordings captured during events, activities, or promotional content, where appropriate consent has been obtained.

We only collect personal information that is reasonably necessary for the purposes described in this Policy.

3. How We Collect Information

We may collect personal information when you:

  • Create an account or register with SHĀB.

  • Purchase a membership, class package, personal training session, or other service.

  • Book or attend a class or appointment.

  • Complete a form, questionnaire, or waiver.

  • Contact us by email, phone, text message, or social media.

  • Participate in an event, promotion, or community activity.

  • Visit or interact with our website.

  • Interact with our authorized service providers on our behalf.

4. How We Use Your Information

We use personal information for purposes such as:

  • Creating and managing client accounts.

  • Processing purchases, memberships, and payments.

  • Managing class bookings, waitlists, attendance, and cancellations.

  • Providing fitness services, coaching, and customer support.

  • Communicating important information about your membership, bookings, or services.

  • Responding to questions, concerns, and requests.

  • Improving our services and studio operations.

  • Managing promotions, events, and marketing communications where you have provided the required consent.

  • Maintaining security, preventing fraud, and complying with legal obligations.

We do not use personal information for purposes that are incompatible with the purposes for which it was collected, unless permitted or required by law.

5. Consent and Communications

By providing your contact information, you may receive communications related to your account, purchases, bookings, membership, or services.

Promotional emails and text messages will only be sent where the required consent has been obtained. You may unsubscribe from marketing emails using the unsubscribe link included in the message or contact us directly.

You may withdraw your consent to promotional communications at any time. Doing so will not affect essential communications related to services you have purchased or booked.

Where applicable, SMS messages may include instructions such as STOP to unsubscribe or HELP for assistance. Standard messaging and data rates may apply.

Consent to receive promotional messages is not a condition of purchasing a membership or service.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and support marketing or analytics activities.

Some cookies may be necessary for the website to operate. Where required by law, we will obtain consent before using non-essential cookies or tracking technologies.

You may be able to manage cookie preferences through your browser settings or any cookie preference tool made available on our website.

7. Sharing Personal Information

SHĀB does not sell personal information.

We may share personal information with authorized third-party service providers when necessary to operate our business and deliver our services. These providers may include:

  • Website hosting and website management providers.

  • Booking and membership management platforms, including Mariana Tek.

  • Customer relationship management and communication platforms, including GoHighLevel.

  • Payment processing providers.

  • Email and SMS communication providers.

  • Advertising, analytics, and marketing service providers.

  • Professional advisors, including legal, accounting, and financial professionals.

These providers may only access personal information to the extent necessary to perform services on our behalf or as otherwise permitted by law.

We do not sell or share phone numbers or SMS consent information with third parties for their independent marketing purposes.

We may also disclose personal information where required by law, court order, regulatory authority, or to protect our legal rights and the safety of our clients or staff.

8. Information Transferred Outside Québec

Some of our service providers may store or process personal information outside Québec or Canada.

Before communicating personal information outside Québec where required by applicable law, SHĀB will conduct the necessary privacy impact assessment and take appropriate measures to ensure that the information receives adequate protection. This may include contractual safeguards and other security measures.

9. Retention of Personal Information

SHĀB retains personal information only for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal, accounting, contractual, and regulatory requirements.

When personal information is no longer required, it will be securely destroyed or anonymized in accordance with applicable laws and our internal retention practices.

10. Protection of Personal Information

We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

Access to personal information is limited to authorized individuals who require it to perform their duties.

Although we take reasonable precautions, no method of electronic storage or transmission can be guaranteed to be completely secure.

11. Confidentiality Incidents

If a confidentiality incident involving personal information occurs, SHĀB will take appropriate steps to assess the incident, reduce potential harm, and prevent further incidents.

Where required by law, we will notify affected individuals and the Commission d'accès à l'information du Québec (CAI), particularly where the incident presents a risk of serious injury.

SHĀB will also maintain the required record of confidentiality incidents.

12. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate, incomplete, or outdated information.

  • Withdraw your consent to certain uses or disclosures of your information.

  • Request the cessation of certain uses or communications where provided by law.

  • Request the portability of certain computerized personal information, where applicable.

To exercise these rights, contact us using the information provided in this Policy. We may need to verify your identity before responding.

Certain information may need to be retained where required by law or necessary to fulfil contractual or legal obligations.

13. Information About Minors

SHĀB services are primarily intended for adults. We do not knowingly collect personal information directly from children under the age of 14 without the consent of a parent or legal guardian, except where permitted by law.

Where a minor participates in SHĀB activities, we may require the consent and involvement of a parent or legal guardian.

14. Privacy Complaints

If you have a question, concern, or complaint regarding how SHĀB handles your personal information, you may contact our person responsible for the protection of personal information.

We will review your request and respond within the time required by applicable law.

You may also contact the Commission d'accès à l'information du Québec if you are not satisfied with our response.

15. Changes to This Privacy Policy

SHĀB may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any updated version will be published on our website with a revised "Last Updated" date. Where required by law, we will notify individuals of significant changes.

16. Contact Us

For questions, requests, or concerns relating to this Privacy Policy or your personal information, please contact:

SHĀB STUDIO
b-345 Rue de la Gauchetière Ouest
Montréal, Québec, Canada
Email: info@shab.studio
Phone: (438) 524-1454